The site www.helmutparis.com is published by HELMUT PARIS, a brand registered with the Paris Chamber of Commerce under the number SIRET 5219566400036

1) APPLICATIONS OF THE GENERAL CONDITIONS OF SALE

The general conditions of sale detailed below apply to all orders for products and services placed through the site.

GENERAL CONDITIONS OF SALES HELMUT PARIS 

The site www.helmutparis.com is published by HELMUT PARIS, a brand registered with the Paris Chamber of Commerce under the number SIRET 5219566400036

1) APPLICATIONS OF THE GENERAL CONDITIONS OF SALE

The general conditions of sale detailed below apply to all orders for products and services placed through the site.

(the “products”) from HELMUT PARIS (“the seller”) by any person (the “customer”).

The customer must be aware of the general conditions of sale prior to any order (the "order"), the general conditions of sale being available on the site.

HELMUT PARIS reserves the right to adapt or modify these general conditions of sale at any time.

The version of the general conditions of sale applicable to any sale being the one appearing online on the site www.helmutparis.com at the time of the order.

Consequently, the fact of placing an order requires full prior acceptance and, without reservation, of these general conditions of sale by the customer. 

2) PRODUCTS

The products sold by HELMUT PARIS are those present on the site on the day of the consultation of the site by the customer and this within the limit of available stocks.

These indications are updated as often as possible.

An error in the update, whatever its origin, does not engage the responsibility of HELMUT PARIS.

The characteristics of the products are presented on the site in the product sheets. However, this information is not contractual.

The customer is informed that the photos, colors, dimensions, textures and other characteristics of the items for sale could be altered as a result of the Internet browser used and the definition of the screen used.
However, HELMUT PARIS ensures that the representation and description of the products on the site is as close to reality as possible. However, it is possible that errors may appear on the site, which the customer recognizes and accepts.

3) ORDERS

Order taking on the site is subject to compliance with the procedure put in place by HELMUT PARIS on the site comprising successive steps leading to the validation of the order.

The customer can select as many products as he wishes, which will be added to his basket. The basket summarizes the products chosen by the customer and presents the corresponding prices. The customer can if he wishes to modify his basket before final validation of the order.

The validation of the order constitutes final confirmation of the acceptance by the customer of these general conditions of sale, of the products purchased and their price as well as any associated costs.

The customer agrees to communicate real and valid information necessary for the performance of the service covered by these general conditions of sale. The seller cannot be held responsible for erroneous information transmitted by the customer which will result in the non-execution of the order.

All orders will be validated only after acceptance of payment.

Orders are accepted definitively within the limit of available stocks. The unavailability of a product is not the seller's responsibility and does not give the customer any right to compensation or damages.

After validation of the order by the seller, the customer receives a confirmation by e-mail.

The customer accepts the use of electronic mail as part of the order confirmation.

4) PRICES AND TERMS OF PAYMENT

The prices of the products sold on the site are indicated by article and reference and are mentioned in euros. Prices are inclusive of all French taxes (French VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs.

The applicable prices are the prices displayed on the site at the time of the order. It is specified that the seller can if he wishes to modify the prices of the products at any time, without notice.

The prices charged on the site may be different from those charged in the store and the customer cannot claim a right to match the prices online and in the store.

In the event of an order to a country other than mainland France, you are an importer of the product (s) concerned. Customs duties or other local taxes or import duties or state taxes are likely to be eligible. The customer is solely responsible for checking the possibilities of importing the products ordered with regard to the rights of the territory of the country of delivery.

The payment methods accepted on our site are:

• VISA
• MASTERCARD
• AMERICAN EXPRESS
• APPLE PAY
• PAYPAL

The customer expressly acknowledges that the communication of his bank card number to HELMUT PARIS constitutes authorization to debit his account with reference to the price of the products ordered.

If applicable, an order cancellation notification for non-payment is sent to the customer by HELMUT PARIS on the email address provided by the customer when creating their account on the site. Any bank charges in the event of non-payment remain the responsibility of the buyer.

 

No banking information concerning you passes through our online store.

Your credit card details are encrypted and never pass unencrypted over the network.

Payment is made directly to the bank. We have no access to your details and do not keep them on the server, which is why they are requested again with each new transaction on our site.

 

5) DELIVERIES

The products ordered on the HELMUT PARIS site are delivered within the deadlines indicated on the site at the time of the order confirmation. These times are given as an indication and correspond to the average processing time and delivery of the package.

It is the customer's responsibility to check the condition of the package at the time of delivery and to make any justified complaints if the package is likely to have been damaged. Any open or incomplete package must not be accepted by the customer. Write down your reservations with precision to be entered on the delivery slip.

The products can be delivered worldwide. HELMUT PARIS cannot deliver to the address of a hotel or a post office box.

HELMUT PARIS delivers orders within a maximum of 15 working days in mainland France and a maximum of 20 working days for international purposes. This delivery time is counted from the day after the order is confirmed.

The day after our new products are put online or during the Christmas period, the delivery time may be extended by 10 days so that HELMUT PARIS can have the time necessary to prepare your orders.

Any change of address by the customer after validation of an order will result in a delay in delivery, which the customer recognizes and accepts.

Our carriers are all affiliated with La Poste Group

• Colissimo and Chronopost

HELMUT PARIS and the carriers being separate and independent entities, HELMUT PARIS cannot be held responsible for any delay and error in delivery or loss of packages attributable to LA POSTE.

The delivery of products is taken care of by HELMUT PARIS from 100 € of purchases for residents of mainland France.

Delivery is the responsibility of the customer and according to the carrier rates in effect and offered by the site at the time of purchase if the place of delivery is not in the aforementioned country / countries.

Delivery is the responsibility of the customer and according to the carrier rates in force for residents of Metropolitan France if the total amount of the basket is less than € 100 of purchase.

The customer must pay customs duties and all taxes relating to the importation of products into the country of the place of delivery. The customer is solely responsible for the possibilities of importing the products ordered with regard to the rights of the territory of the country of delivery.

6) RIGHT OF WITHDRAWAL AND TERMS OF RETURN

In accordance with article L.221-18 of the French Consumer Code, the customer has a withdrawal period of 14 clear days from the date of receipt of his order to exercise his right of withdrawal. legal.

The customer can return one or more items of the said order to HELMUT PARIS.

The return of products is the responsibility of the customer and is done at his risk.

The customer acknowledges that additional customs costs associated with the return of a product from abroad may be borne by the customer.

HELMUT PARIS recommends being vigilant in tracking the return package and encourages the customer to keep solid proof of shipment (preferably with tracking). The customer can choose the carrier of his choice. HELMUT PARIS does not accept parcels or letters sent to it postage due.

Items returned by the customer must be new, unworn, unused or have been used in any way. Items must be returned in sturdy and protective packaging accompanied by a copy of the invoice and the initial warranty received upon purchase.

If the item is returned in non-protective packaging and is damaged HELMUT PARIS will not issue a refund.

Failing to comply with these return conditions, the package will be returned to the customer at their expense and will not result in any refund.

Upon receipt of the return of the order, the seller will issue a refund, excluding the initial shipping costs (within 15 days).

The customer must indicate by email to hellohelmut@gmail.com the reasons for the return.

Unless otherwise indicated by the customer, the refund will be made on the same means of payment as that used for the payment of the initial order.

It is not possible to replace or exchange returned products. You will have to place a new order.

The return costs are the responsibility of HELMUT PARIS if the product delivered to the customer is different from the product ordered.

7) GUARANTEES

The products offered by HELMUT PARIS benefit from legal guarantees of conformity and hidden defects.

The improper use of the products and the related consequences do not fall within the scope of contractual guarantees. HELMUT PARIS's responsibility is limited to the purchase price of products purchased on the site.

-

Apart from the legal guarantee of conformity, HELMUT PARIS offers a commercial guarantee specified below:

HELMUT PARIS takes great care of the quality of its products and offers a commercial guarantee valid for 1 year following the purchase.

The guarantee only applies if the use of the product is judged by the HELMUT PARIS workshops as normal.

The commercial guarantee does not apply in the context of aging, deterioration due to the use of a perfume, cream or any other product that would deteriorate the jewel, wear, breakage or loss. following an accidental cause, the intervention of a third party, improper use, a lack of maintenance or finally a damage caused during transport involving the responsibility of the carrier.

After checking the product and the validity of the warranty, the warranty includes the free repair of the product within the limits of available parts. If the product cannot be repaired, HELMUT PARIS will exchange the product (subject to available stocks) or issue a credit note for a product of similar value.

This guarantee is exercised subject to presentation by the customer of the purchase invoice and the initial guarantee received upon purchase.

8) PERSONAL DATA

Your customer account information is only used in the context of your commercial relationship with www.helmutparis.com

Under no circumstances will this personal information be shared with a third party. Your personal information is protected, is not sold, it is strictly confidential.

9) INTELLECTUAL PROPERTY

The customer acknowledges that the products, texts, photographs, brands, graphics, packaging, product names, concepts, illustrations ... (etc.) are the exclusive property of the company HELMUT PARIS and are protected by rights. of intellectual property in France and around the world.

The customer refrains from any reproduction, whether of models, products, distinctive signs, packaging, whether or not it is the subject of a patent, design, model or Mark.

Any reproduction, whether total or partial, is strictly prohibited.

The “HELMUT PARIS” brands are trademarks and registered trademarks. No license or authorization to reproduce is granted to the aforementioned mark or to any other mark used by the Company or its co-contractors.

10) APPLICABLE LAW, LANGUAGE AND DISPUTES

The French language prevails for interpretation in case of translation of the site and the general conditions of sale.

The general conditions of sale of HELMUT PARIS are subject to French law and applied and interpreted in accordance with this law.

The customer and the seller declare that the general conditions of sale express their entire agreement with regard to their object, and that they cancel and replace all previous agreements between them in relation to this object.

Any damage caused to the customer due to the use of our site does not entail the responsibility of HELMUT PARIS beyond the amount of the order paid by the customer.

Any dispute that may arise from the interpretation of these general conditions of sale will be subject to the jurisdiction of the courts of Paris. 

(the “products”) from HELMUT PARIS (“the seller”) by any person (the “customer”).

The customer must be aware of the general conditions of sale prior to any order (the "order"), the general conditions of sale being available on the site.

HELMUT PARIS reserves the right to adapt or modify these general conditions of sale at any time.

The version of the general conditions of sale applicable to any sale being the one appearing online on the site www.helmutparis.com at the time of the order.

Consequently, the fact of placing an order requires full prior acceptance and, without reservation, of these general conditions of sale by the customer. 

2) PRODUCTS

The products sold by HELMUT PARIS are those present on the site on the day of the consultation of the site by the customer and this within the limit of available stocks.

These indications are updated as often as possible.

An error in the update, whatever its origin, does not engage the responsibility of HELMUT PARIS.

The characteristics of the products are presented on the site in the product sheets. However, this information is not contractual.

The customer is informed that the photos, colors, dimensions, textures and other characteristics of the items for sale could be altered as a result of the Internet browser used and the definition of the screen used.
However, HELMUT PARIS ensures that the representation and description of the products on the site is as close to reality as possible. However, it is possible that errors may appear on the site, which the customer recognizes and accepts.

3) ORDERS

Order taking on the site is subject to compliance with the procedure put in place by HELMUT PARIS on the site comprising successive steps leading to the validation of the order.

The customer can select as many products as he wishes, which will be added to his basket. The basket summarizes the products chosen by the customer and presents the corresponding prices. The customer can if he wishes to modify his basket before final validation of the order.

The validation of the order constitutes final confirmation of the acceptance by the customer of these general conditions of sale, of the products purchased and their price as well as any associated costs.

The customer agrees to communicate real and valid information necessary for the performance of the service covered by these general conditions of sale. The seller cannot be held responsible for erroneous information transmitted by the customer which will result in the non-execution of the order.

All orders will be validated only after acceptance of payment.

Orders are accepted definitively within the limit of available stocks. The unavailability of a product is not the seller's responsibility and does not give the customer any right to compensation or damages.

After validation of the order by the seller, the customer receives a confirmation by e-mail.

The customer accepts the use of electronic mail as part of the order confirmation.

4) PRICES AND TERMS OF PAYMENT

The prices of the products sold on the site are indicated by article and reference and are mentioned in euros. Prices are inclusive of all French taxes (French VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs.

The applicable prices are the prices displayed on the site at the time of the order. It is specified that the seller can if he wishes to modify the prices of the products at any time, without notice.

The prices charged on the site may be different from those charged in the store and the customer cannot claim a right to match the prices online and in the store.

In the event of an order to a country other than mainland France, you are an importer of the product (s) concerned. Customs duties or other local taxes or import duties or state taxes are likely to be eligible. The customer is solely responsible for checking the possibilities of importing the products ordered with regard to the rights of the territory of the country of delivery.

The payment methods accepted on our site are:

• VISA
• MASTERCARD
• AMERICAN EXPRESS
• APPLE PAY
• PAYPAL

The customer expressly acknowledges that the communication of his bank card number to HELMUT PARIS constitutes authorization to debit his account with reference to the price of the products ordered.

If applicable, an order cancellation notification for non-payment is sent to the customer by HELMUT PARIS on the email address provided by the customer when creating their account on the site. Any bank charges in the event of non-payment remain the responsibility of the buyer.

 

No banking information concerning you passes through our online store.

Your credit card details are encrypted and never pass unencrypted over the network.

Payment is made directly to the bank. We have no access to your details and do not keep them on the server, which is why they are requested again with each new transaction on our site.

 

5) DELIVERIES

The products ordered on the HELMUT PARIS site are delivered within the deadlines indicated on the site at the time of the order confirmation. These times are given as an indication and correspond to the average processing time and delivery of the package.

It is the customer's responsibility to check the condition of the package at the time of delivery and to make any justified complaints if the package is likely to have been damaged. Any open or incomplete package must not be accepted by the customer. Write down your reservations with precision to be entered on the delivery slip.

The products can be delivered worldwide. HELMUT PARIS cannot deliver to the address of a hotel or a post office box.

HELMUT PARIS delivers orders within a maximum of 15 working days in mainland France and a maximum of 20 working days for international purposes. This delivery time is counted from the day after the order is confirmed.

The day after our new products are put online or during the Christmas period, the delivery time may be extended by 10 days so that HELMUT PARIS can have the time necessary to prepare your orders.

Any change of address by the customer after validation of an order will result in a delay in delivery, which the customer recognizes and accepts.

Our carriers are all affiliated with La Poste Group

• Colissimo and Chronopost

HELMUT PARIS and the carriers being separate and independent entities, HELMUT PARIS cannot be held responsible for any delay and error in delivery or loss of packages attributable to LA POSTE.

The delivery of products is taken care of by HELMUT PARIS from 100 € of purchases for residents of mainland France.

Delivery is the responsibility of the customer and according to the carrier rates in effect and offered by the site at the time of purchase if the place of delivery is not in the aforementioned country / countries.

Delivery is the responsibility of the customer and according to the carrier rates in force for residents of Metropolitan France if the total amount of the basket is less than € 100 of purchase.

The customer must pay customs duties and all taxes relating to the importation of products into the country of the place of delivery. The customer is solely responsible for the possibilities of importing the products ordered with regard to the rights of the territory of the country of delivery.

6) RIGHT OF WITHDRAWAL AND TERMS OF RETURN

In accordance with article L.221-18 of the French Consumer Code, the customer has a withdrawal period of 14 clear days from the date of receipt of his order to exercise his right of withdrawal. legal.

The customer can return one or more items of the said order to HELMUT PARIS.

The customer can return the order with the return slip provided by HELMUT PARIS no later than 30 days following receipt of the said order.

The return of products is the responsibility of the customer and is done at his risk.

The customer acknowledges that additional customs costs associated with the return of a product from abroad may be borne by the customer.

HELMUT PARIS recommends being vigilant in tracking the return package and encourages the customer to keep solid proof of shipment (preferably with tracking). The customer can choose the carrier of his choice. HELMUT PARIS does not accept parcels or letters sent to it postage due.

Items returned by the customer must be new, unworn, unused or have been used in any way. Items must be returned in sturdy and protective packaging accompanied by a copy of the invoice and the initial warranty received upon purchase.

If the item is returned in non-protective packaging and is damaged HELMUT PARIS will not issue a refund.

Failing to comply with these return conditions, the package will be returned to the customer at their expense and will not result in any refund.

Upon receipt of the return of the order, the seller will issue a refund, excluding the initial shipping costs (within 15 days).

The customer must indicate by email to hellohelmut@gmail.com the reasons for the return.

Unless otherwise indicated by the customer, the refund will be made on the same means of payment as that used for the payment of the initial order.

It is not possible to replace or exchange returned products. You will have to place a new order.

The return costs are the responsibility of HELMUT PARIS if the product delivered to the customer is different from the product ordered.

7) GUARANTEES

The products offered by HELMUT PARIS benefit from legal guarantees of conformity and hidden defects.

The improper use of the products and the related consequences do not fall within the scope of contractual guarantees. HELMUT PARIS's responsibility is limited to the purchase price of products purchased on the site.

-

Apart from the legal guarantee of conformity, HELMUT PARIS offers a commercial guarantee specified below:

HELMUT PARIS takes great care of the quality of its products and offers a commercial guarantee valid for 1 year following the purchase.

The guarantee only applies if the use of the product is judged by the HELMUT PARIS workshops as normal.

The commercial guarantee does not apply in the context of aging, deterioration due to the use of a perfume, cream or any other product that would deteriorate the jewel, wear, breakage or loss. following an accidental cause, the intervention of a third party, improper use, a lack of maintenance or finally a damage caused during transport involving the responsibility of the carrier.

After checking the product and the validity of the warranty, the warranty includes the free repair of the product within the limits of available parts. If the product cannot be repaired, HELMUT PARIS will exchange the product (subject to available stocks) or issue a credit note for a product of similar value.

This guarantee is exercised subject to presentation by the customer of the purchase invoice and the initial guarantee received upon purchase.

8) PERSONAL DATA

Your customer account information is only used in the context of your commercial relationship with www.helmutparis.com

Under no circumstances will this personal information be shared with a third party. Your personal information is protected, is not sold, it is strictly confidential.

9) INTELLECTUAL PROPERTY

The customer acknowledges that the products, texts, photographs, brands, graphics, packaging, product names, concepts, illustrations ... (etc.) are the exclusive property of the company HELMUT PARIS and are protected by rights. of intellectual property in France and around the world.

The customer refrains from any reproduction, whether of models, products, distinctive signs, packaging, whether or not it is the subject of a patent, design, model or Mark.

Any reproduction, whether total or partial, is strictly prohibited.

The “HELMUT PARIS” brands are trademarks and registered trademarks. No license or authorization to reproduce is granted to the aforementioned mark or to any other mark used by the Company or its co-contractors.

10) APPLICABLE LAW, LANGUAGE AND DISPUTES

The French language prevails for interpretation in case of translation of the site and the general conditions of sale.

The general conditions of sale of HELMUT PARIS are subject to French law and applied and interpreted in accordance with this law.

The customer and the seller declare that the general conditions of sale express their entire agreement with regard to their object, and that they cancel and replace all previous agreements between them in relation to this object.

Any damage caused to the customer due to the use of our site does not entail the responsibility of HELMUT PARIS beyond the amount of the order paid by the customer.

Any dispute that may arise from the interpretation of these general conditions of sale will be subject to the jurisdiction of the courts of Paris.